FAQs

Quick answers about our products, bundles, payments, delivery, and order support.

Products & orders

Where can I find sizes, materials, and available styles?

Open the product page to check its description, photos, and available options. Select the style you want before adding it to your cart.

How do Duo and Trio savings work?

Duo gives 5% off when you buy 2 eligible items. Trio gives 10% off when you buy 3 or more eligible items. The best eligible bundle discount applies automatically at checkout. Shipping Protection and Mystery Gift are excluded from bundle discounts.

Are Shipping Protection and Mystery Gift optional?

Yes. Each costs US$5.99 and can be selected on the product page. They are added to your cart only when you choose them.

Can I change or cancel an order?

Email nailoongworld@gmail.com as soon as possible with your order number. Changes or cancellations can only be considered before processing starts. Please check your address, selected style, and quantity before paying.

Payments & currency

Which currency will I be charged in?

Checkout is charged in USD. Local-currency prices shown in the store are estimates based on exchange rates. Your payment provider may use a different conversion rate or charge a conversion fee.

Which payment methods can I use?

The payment options available for your order appear at checkout. Options may vary by country, device, and payment provider.

Shipping & delivery

How much is shipping?

Shipping rates depend on the destination and total package weight. Your final delivery charge is shown at checkout.

When will my order arrive?

Orders are normally prepared within 1–2 business days after payment. Cross-border delivery is generally estimated at 7–12 business days after processing. These are estimates; customs, carrier conditions, holidays, and remote destinations can cause delays.

How can I track my order?

When tracking is available, we send the tracking details to the email address used at checkout. Carrier updates may take a few business days to appear.

Where can I read the full shipping information?

See our Shipping Policy for processing, tracking, delivery, and international-shipping details.

Returns & support

What if an item arrives damaged, defective, or incorrect?

Contact nailoongworld@gmail.com within 7 days of delivery. Include your order number and clear photos or videos of the item and packaging. Keep the item and packaging while we review the issue.

Can I return an item if I change my mind?

Change-of-mind returns are not accepted once an order has shipped. Approved returns require written instructions. Please read our Refund Policy for the full terms and your applicable rights.